Frequently Asked Questions
Though we have provided lots of information about us and how we serve what is our working process our terms and conditions our policies etc.
Yes, "Federalcapitalcreditunions" is fully authorised in the US by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
It's really easy! Just open the Federalcapitalcreditunions website on either iOS or Android, sign up in just a few minutes and you're done.
Your eligible deposits in Federalcapitalcreditunions are protected by The Financial Services Compensation Scheme (FSCS), up to a value of $85,000 per person.
Yes, you currently need to be resident in the US to get a Federalcapitalcreditunions card. We hope to launch internationally in the future though!
Currently, you must be 18 or older to get a Federalcapitalcreditunions account. We're hoping to lower this in the future!
We charge fees for some of our services, depending on how you use your
account.
Withdrawing cash If you're withdrawing cash in the US or the European
Economic Area (EEA), withdrawals are fee-free up
to $250, with a 3% fee after – unless you're using Federalcapitalcreditunions more as
a main
bank than a spending account or if you have
Federalcapitalcreditunions Plus, in which case there's no fee. There's more
information in
our Fee Information document.
Card replacements in the UK If you’re the victim of fraud, if your card
is stolen or if it expires, we’ll replace your
card for free in the US. Otherwise, it costs $5 to deliver a replacement
card. If you’re relying on Federalcapitalcreditunions more as a main
bank or if you have Federalcapitalcreditunions Plus, you’ll get two extra card
replacements
for free. If you have Federalcapitalcreditunions Premium, it’s $50 to
replace your metal card. There's more information in our Fee Information
document.
Card replacements abroad Delivering a Federalcapitalcreditunions card abroad costs $30
in all
circumstances, including cases where your card
has been stolen, frauded or expired. If you have Federalcapitalcreditunions Premium,
it’s $80
to replace your card abroad (that’s the cost of
the card and international delivery). There's more information in our
Fee Information document.